Both Thomas Scientific and Quintana Supply have worked hard to address as many questions and concerns you, our customers, may have about this integration. Below are some of the many things that we have addressed.

How does the integration of Quintana Supply into Thomas Scientific impact me?

• The integration of Quintana Supply into Thomas Scientific provides you access to an expanded portfolio. Not only will you continue to have access to the high-quality products you trust, but you'll also gain access to hundreds of thousands of additional products available through Thomas Scientific's distribution network. Please visit our website www.ThomasSci.com for more.

How do I get in contact with Quintana’s Customer Service?

• As part of our integration, our Customer Experience teams have merged to provide enhanced service and faster response times. To ensure a seamless transition, your calls and emails will continue to be directed to Savannah Lazo, providing you with a familiar point of contact and consistent support throughout the integration.

Will I have the same sales representative?

• There have been minimal changes to your account, as we understand the relationship you have with your sales representative is important. Please continue working with the sales representative you know and trust. If you have any concerns, please reach out to [email protected].

Will I have a new customer account number?

• Yes, you will no longer have a Quintana Supply customer account number and will be assigned a Thomas Scientific customer account number. Please contact the Customer Experience team to obtain your account number with Thomas Scientific.

What will happen to my open orders with Quintana Supply?

• Quintana Supply will process and finalize as many orders as possible, before the integration. All remaining sales and purchase orders are set to merge into Thomas Scientific’s order entry system, along with all pertinent information to ensure orders are handled with care and delivered in a timely manner. You will receive an updated Sales Order Acknowledgement. Please contact the Customer Experience team if you have not received an update.
             Email: [email protected]
             Phone: (833) 544-7447 (Option 1)

How will my blanket/standing orders be handled moving forward?

• All open and received blanket/standing orders, prior to August 1, will be loaded into Thomas Scientific’s system and you will receive an updated Sales Order Acknowledgement. Please contact the Customer Experience team if you have not received an update.
             Email: [email protected]
             Phone: (833) 544-7447 (Option 1)

How will my VMI service be affected?

• At this time, there are no changes to your VMI service, and you can expect business to continue as usual. Should any changes become necessary in the future, we will provide you with advance notice and communicate all relevant details to help ensure a smooth transition.

Can I continue to use my internal part number to order my products?

• You will need to use the official Quintana/Thomas part number to order all products. Please reach out to your sales representative or a Customer Experience agent for assistance.

Can I use the same fax number to place orders?

• Thomas Scientific is redirecting all faxes sent to Quintana Supply to the appropriate Thomas Scientific fax number, 856-467-0512.

Who do I submit my orders to?

• Please forward all purchase orders to [email protected]. All emails sent to @QuintanaSupply.com will automatically be rerouted to Thomas Scientific and Savannah Lazo. If you have any questions regarding which email to use for other department needs, please reach out to a Customer Experience agent.

Will this acquisition have an impact on the delivery of my product?

• Yes! Thomas Scientific operates multiple warehouse locations throughout the country, allowing us to ship from the location best positioned to serve you. We continuously evaluate our inventory network and strategically position products to improve availability and reduce delivery times whenever possible.

What supplier name will be on my invoice?

• As we take the final steps to complete this integration, invoices will be shifting from Quintana Supply to Thomas Scientific. Although we do not have an exact date at this time, invoices and other official documents will continue to reflect Quintana Supply until the integration is complete. We will communicate additional details as they become available.

Which website should I use to get product information?

• • The Quintana Supply website will be retired as part of the integration. Please refer to the Thomas Scientific website: www.ThomasSci.com

How do I set up a new web profile on ThomasSci.Com?

• This can be completed in 5 steps. You will need your Thomas account number prior to setting up your online profile. Please contact your sales representative or Thomas Customer Service to obtain your new account number.
• • Step 1: Visit the Website
  • • Go to www.thomassci.com/register
  • Step 2: Create Login Credentials
  • • Under NEW CUSTOMERS, enter your First Name, Last Name, Email, and Password.
    • Select I am purchasing on behalf of an organization
    • Check the box agreeing to the Terms & Conditions and Privacy Policy
    • Click the CREATE PROFILE button
    • 
  • Step 3: Enter Company Information
  • • Fill in the required company details
    • Important: Be sure to include your account number
    • 
  • Step 4: Complete Registration
  • • Submit your infomation
    • You will now be logged into your new profile on ThomasSci.com
    • 
  • Step 5: Account Linking Timeline
  • • Allow up to 24 hours for your web profile to link with your business account
    • If your profile is not linked after 24 hours, contact: [email protected]

My question wasn't answered here, what should I do?

• • Our Customer Experience agents are ready to assist you! If your specific question was not answered here to your satisfaction, please contact our Customer Experience department by calling: (833) 544-7447 (Option 1) or send us an email at [email protected]. We look forward to helping you!

Both Thomas Scientific and Quintana Supply are working hard to address as many questions and concerns you, our customers, may have about this integration. Below are some of the many things we will be addressing in the days to come, so please check back here often for the most up-to-date information.

Why is the part number for my product different? Is it the same product that I have ordered in the past?

• The teams at Thomas Scientific and Quintana Supply worked extensively to cross reference all products carried by both organizations, as well as to identify any items that would be considered new to the Thomas Scientific product portfolio. For these items, when searching by the Quintana part number you may be most familiar with on our website, we have added a notation to guide you to the Updated Part Number for the item in which you searched for. This reference is identified by a Red “Also known as” notation on the product. Please reach out to your Sales Representative if you need any assistance finding your popular item.

Will I still have access to all of the products that I have bought in the past?

• Yes! You will be able to purchase all of the same items that you have been buying from Quintana Supply, plus many, many more! Thomas Scientific carries over 400,000 products covering Supplies & Consumables, Equipment & Instruments, Chemicals, Safety, Furniture, Life Science, and more. Our portfolio of products is constantly growing. Once you see how many items are available to you, there will be no reason to shop anywhere else!

Both Thomas Scientific and Quintana Supply are working hard to address as many questions and concerns you, our customers, may have about this integration. Below are some of the many things we will be addressing in the days to come, so please check back here often for the most up-to-date information.

Will Thomas Scientific accept credit card payments?

• Yes! If you placed orders in the past using a credit card with Quintana Supply, you will be able to do so with Thomas Scientific.

Both Thomas Scientific and Quintana Supply are working hard to address as many questions and concerns you, our customers, may have about this integration. Below are some of the many things we will be addressing in the days to come, so please check back here often for the most up-to-date information.

When did Thomas Scientific acquire Quintana Supply?

• Thomas Scientific, LLC acquired Quintana Supply on August 1, 2023.

What is the structure of the Company now??

• Quintana Supply no longer has an Employer Identification Number (Tax ID number) of their own. They have been tucked in under the Thomas Scientific Holdings, LLC EIN number which is 61-1853692.
• Click HERE to view and download a Thomas Scientific, Holdings LLC W-9 form
• Click HERE to view and download a Thomas Scientific Information Sheet that contains key information about our Company

Who do I pay?

• Orders shipped prior to 09/1/2026 were invoiced by Quintana Supply on the invoice format you are used to seeing. For those invoices, you should pay Quintana Supply in the manner and method you have been paying them.
• Orders shipped after 09/1/2026 were or will be invoiced on a Thomas Scientific invoice. For those invoices, you should make your payments to:
  
  Checks: Thomas Scientific, LLC
  Physical Address:
  Thomas Scientific
  Accounts Receivable Department
  1654 High Hill Road
  Swedesboro, New Jersey 08085
  
  Remittance Address:
  Thomas Scientific LLC Lockbox
  PO Box 26234
  New York, NY 10087
  
  ACH Payments or Wire Transfers:
  JPMorgan Chase 
  Bank Account: 932858175
  ABA / Routing #: 021000021
  Swift Code: CHASUS33
  
  Credit Card
  At time of order or Call the AR Team at:
      Quintana Supply: (800) 499-1000
      Thomas: (856) 467-2000 (press 5), or email [email protected]

What if I have questions about my invoice or status of my payment?

• There are multiple ways to reach the Accounts Receivable Department if you have questions:
  
  Email:  [email protected]
  Phone: Quintana Supply: (800) 499-1000
                Thomas: (800) 345-2100 x4677  or  (856) 467-2000 x4677

Both Thomas Scientific and Quintana Supply are working hard to address as many questions and concerns you, our Vendors and Suppliers, may have about this integration. Below are some of the many things we will be addressing in the days to come, so please check back here often for the most up-to-date information.

When did Thomas Scientific acquire Quintana Supply?

• Thomas Scientific, LLC acquired Quintana Supply on August 1, 2023.

What is the structure of the Company now?

• Quintana Supply no longer has an Employer Identification Number (Tax ID number) of their own. They have been tucked in under the Thomas Scientific Holdings, LLC EIN number which is 61-1853692.
• Click HERE to view and download a Thomas Scientific, Holdings LLC W-9 form
• Click HERE to view and download a Thomas Scientific Information Sheet that contains key information about our Company 

Who will pay my invoices?

• Receipts from resale product Suppliers/Vendors that arrived at one of our Distribution Centers prior  to 09/1/2026 were received into Quintana Supply’ system and will be paid by Quintana Supply in the same manner they have historically paid your invoices (check, ACH, p-card).
• Receipts from resale product Suppliers/Vendors that arrived at one of our Distribution Centers after 09/1/2026 were (or will be) received into Thomas’ system and will be paid by Thomas via check or p-card. Checks will have the Thomas Scientific name on them. P-card payments will reference Thomas Scientific.
• Invoices received from expense vendors prior to 09/01/2026 were or will be paid by Quintana Supply in the same manner you have been paid in the past.
• Invoices received from expense vendors after 09/01/2026 were or will be paid by Thomas Scientific via check or p-card. Checks will have the Thomas Scientific name on them. P-card payments will reference Thomas Scientific.

Where should I send my invoices going forward?

• You can immediately begin sending your invoices to the following address, fax or email address:
  
  Address:
  Thomas Scientific
  Accounts Payable Department
  1654 High Hill Road
  Swedesboro, New Jersey 08085
  
  Email: [email protected]  for po related/supplier trade invoices OR [email protected] for non-po/expense invoices.
  
  Fax: (856) 467-8150