Thomas
Scientific
Welcomes


As anticipated, phenixresearch.com has been integrated into the Thomas Scientific website in the effort to become a one-stop destination for all your research needs, while continuing to offer the unparalleled customer experience that you’ve known for almost 50 years.

Below are the categories that you have been purchasing on the Phenix Research Products website.

We’ve been working really hard to make it as easy as possible for you to find your favorite products, while giving you access to Thomas Scientific’s full line of Laboratory Products and Clinical Products.

Thank you for your patience during integration. Please check our FAQs below if you have any questions. Do not hesitate to contact our customer service teams if you can not find the answer there or if you need help finding your way around.

Applications

PCR & Genomics   Cryogenic Storage   Cell Culture
Automation & HTS   Liquid Handling   2D Technology

Phenix Research Products Post-Integration FAQs

Customer Service & Sales

Welcome Phenix Research Products customers! With integration into Thomas Scientific’s systems now complete, we are excited to share some important information with you.

We want a seamless transition for you. Working diligently to anticipate your concerns, we created a list of frequently asked questions to assist you through this process. We will update this page as needed, so check back often to receive the most up-to-date information.

When did Thomas Scientific acquire Phenix Research Products?

  • Thomas Scientific, LLC acquired Phenix Research Products on December 19, 2017.

How does the purchase of Phenix Research Products by Thomas Scientific impact me?

  • The purchase of Phenix Research Products opens a world of additional products and suppliers for you. Now part of Thomas Scientific, Phenix Research Products can now offer over 700,000 products including the same high-quality products you have purchased in the past.

Can I still use the same Phenix Research Products customer service phone number, or should I call Thomas Scientific?

  • Yes, the Phenix Research Products customer service phone numbers, (800) 767-0665 or (828) 418-1060, can still be used.

Can I still use the same Phenix Research Products fax number to place orders?

  • Yes, the Phenix Research Products fax number, (828) 670-7020, can still receive your orders via fax.

Can I still email Phenix Research Products to place orders?

  • Yes, the Phenix Research Products email address, sales@phenixresearch.com, can still receive your orders via email.

Can I still place orders on the web?

  • Yes, you will find the same products from phenixresearch.com on thomassci.com. Through Thomas Scientific, you will have access to over 700,000 laboratory and clinical products to further assist you in your science.

Do I still have a Phenix Research Products account number?

  • Thomas Scientific has migrated your account information over into its system, where you have received a new account number. Your account number is the prefix “PX” followed by the first 6 digits of your original Phenix account number (i.e. PX123456).
Will I still have the same account manager?
  • Yes. We know you value your relationship with your account manager. It is Thomas Scientific’s intent to continue to support and work with the current Phenix Research Products sales force.

What happens to any open orders that I have with Phenix Research Products?

  • Phenix Research Products fulfilled as many open orders and POs as possible prior to integration. Any orders not fulfilled at the time of integration have been merged into the Thomas Scientific ordering system. Please note that packing slips and invoices for orders fulfilled from this point on will say Thomas Scientific, rather than Phenix Research Products. If you have questions regarding open orders or your organization’s specific processes, please reach out to your account manager or customer service representative.

Where should I send future purchase orders (POs)?

  • Please list Thomas Scientific as the vendor for all new POs. You can submit your POs using the same Phenix Research Products’ phone numbers, fax numbers and email addresses that you have in the past.

Can I still use my university’s purchasing system, which sends orders to Phenix Research Products?

  • Yes, orders placed through your university's purchasing system will be redirected to Thomas Scientific's ordering system.

Can I still use my organization’s punchout/catalog purchasing system (i.e. SciQuest), which sends orders to Phenix Research Products?

  • Thomas Scientific is currently working with Phenix Research Products to properly migrate this functionality into the Thomas Scientific’s platform. Please stay tuned for more information.

Will this acquisition have an impact on delivery of my product?

  • Yes, in a good way! Having acquired multiple distributors, Thomas Scientific can now service our customers utilizing multiple shipping locations around the country. We are analyzing our customer base and moving inventory to optimize our shipments for faster delivery.

What will it say on my invoices?

  • Invoices have shifted from Phenix Research Products to Thomas Scientific. Orders shipped from this point on will be invoiced by Thomas Scientific. Click HERE to view a sample invoice from Thomas Scientific.

I have additional questions that were not addressed here.

  • If we did not answer your specific question, please contact customer service:

Phenix Research Products: (800) 767-0665, sales@phenixresearch.com
Thomas Scientific: (800) 345-2100, acquisitioninfo@thomassci.com

       Please, identify your issue in the subject line of your email so that we can best assist you.

Products

Both Thomas Scientific and Phenix Research Products have worked diligently to address as many questions and concerns you may have about this integration. Below are some of the many things we will be addressing in the days to come, so please check back here often for the most up-to-date information.

Why is my part number different? Is it the same product?

  • In most instances, if you search for a Phenix Research Products part number on thomassci.com it will bring up the product you are looking for and provide you the Thomas Scientific part number for future ordering.
  • If you are not seeing your Phenix Research Product part number, we suggest searching by the manufacturer part number.
  • If you need additional assistance, please reach out to your account manager or a customer service representative.

Will I still have access to all of the products that I have bought in the past?

  • Yes, you have access to all the products you have purchased from Phenix Research Products, plus many more! Thomas Scientific carries over 700,000 laboratory and clinical products.

Accounting

Both Thomas Scientific and Phenix Research Products have worked diligently to address as many questions and concerns you may have about this integration. Below are some of the many things we will be addressing in the days to come, so please check back here often for the most up-to-date information.

What is the structure of the Company now?
  • Phenix Research Productsis in the process of being fully integrated into Thomas Scientific (structurally as well assystemically). PHENIX no longer has an Employer Identification Number (Tax ID number) of their own. They have been tucked in under the Thomas Scientific Holdings, LLC EIN number which is 61-1853692.
  • Click HERE to view and download a Thomas Scientific, Holdings LLC W-9 form
  • Click HERE to view and download a Thomas Scientific Information Sheet that contains key information about our Company

Does Thomas Scientific accept credit card payments?

  • Yes, you can place orders using a credit card with Thomas Scientific. If you have already completed a credit application with Phenix Research Products, there may be additional paperwork to set up your terms with Thomas Scientific. Contact your account manager or customer service representative for assistance.

Who do I pay?

  • Orders will be invoiced by Thomas Scientific. For those invoices, you will make your payments to:

    Checks:
    Thomas Scientific
    Accounts Receivable Department
    1654 High Hill Road
    Swedesboro, New Jersey 08085

    ACH Payments or Wire Transfers:
    Citizens Bank of Pennsylvania
    1701 John F Kennedy Blvd
    Philadelphia PA, 19103
    (877) 550-5933
    Bank Account: 6101724151
    ABA / Routing #: 036076150
    Swift Code: CTZIUS33

    Credit Card
    At time of order or call the Accounts Receivable team at:
     
         Phenix Research Products: (800) 767-0665
         Thomas: (800) 345-2100 x4677 or (856) 467-2000 x4677

Who do I reach out to if I have questions about my invoice or status of my payment?

  • If have any questions, please contact Accounts Receivable:
     

    Phenix Research Products: (800) 767-0665, ar@phenixresearch.com
    Thomas Scientific: (800) 345-2100 x4677 or (856) 467-2000 x4677, ar@thomassci.com

Accounting

Both Thomas Scientific and Phenix Research Products have worked diligently to address as many questions and concerns you may have about this integration. Below are some of the many things we will be addressing in the days to come, so please check back here often for the most up-to-date information.

What is the structure of the Company now?

  • Phenix Research Products has been fully integrated into Thomas Scientific. Phenix Research Products no longer has an Employer Identification Number (tax ID number) of their own. They have been tucked in under the Thomas Scientific Holdings, LLC EIN number which is 61-1853692.
  • Click HERE to view and download a Thomas Scientific, Holdings LLC W-9 form
  • Click HERE to view and download a Thomas Scientific Information Sheet that contains key information about our Company

Who will pay my invoices?

  • Receipts for products from vendors will be received into Thomas Scientific’s system and will be paid by Thomas Scientific in the same manner you have been paid in the past (check, ACH, pcard). Checks will have the Thomas Scientific name on them. ACH payments will reference Thomas Scientific.
  • Invoices from vendors will be paid by Thomas Scientific in the same manner you have been paid in the past.

Where should I send my invoices going forward?

  • You can immediately begin sending your invoices to the following address, fax or email address:

    Address:
    Thomas Scientific
    Accounts Payable Department
    1654 High Hill Road
    Swedesboro, New Jersey 08085

    Email: invoices@thomassci.com or ap@phenixresearch.com

    Fax:
    (856) 467-8150
     

 

Phenix Research Products

 

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