Thomas Scientific offers a sharpening service for our Wiley Mill® models:
- Rotating Cutter Head Sharpening Service for Wiley® Mini Mill
- Blade Sharpening Service (for entire Set of 10) for Model 4 Wiley® Mill
In order to have the desired service performed, please follow these steps outlined below:
- Receive RMA: Call Troemner at 1-800-352-7705 and select the option for Technical Service to receive a RMA number.
- Ordering a Sharpening Service: Enter the desired service from the item list below into your cart just like a standard product. Check out as you normally would. There is also the option to call into our Customer Service at 800-345-2100 and order Thomas part no. 1155N49 (Rotating Cutter Head Sharpening Service for Wiley® Mini Mill) or 1155N50 (Blade Sharpening for Wiley® Model 4 Mill).
- Complete the Exposure/Decontamination Statement Form: The Exposure/Decontamination Statement Form, located on the Additional Info tab, must be downloaded, completed, and submitted along. Be sure to include your Thomas Scientific Sales Order number (provided once Step 2 has been completed) and Shipping Account number information. A $175.00 decontamination fee will be applied for any instrument returned without a completed and signed Exposure/Decontamination Statement.
- Ship Product & Exposure/Decontamination Form: Please ensure product is packed securely to ensure integrity of the product during shipping. The Return Authorization Number and Exposure/Decontamination Statement Form must be placed on the outside of the package. Ship the product you wish to be sharpened, along with the completed form to the address provided.
Please allow 4 weeks for sharpening services to be processed and completed.