April 24, 2018

WELCOME Denville Customers! We are excited to share some important information with you now that the integration of Denville Scientific into Thomas Scientific is complete.

Please visit this page often, as we will be updating information, as needed.

Below are FAQs to help you move with us through the integration process. Both Denville Scientific and Thomas Scientific have your best interest in mind and our wish is for you to have a seamless transition.

Service & Sales

Both Thomas Scientific and Denville Scientific have worked hard to address as many questions and concerns you, our customers, may have about this integration. Below are some of the many things that we have addressed. Please check back here often for the most up-to-date information.

When I dial the "800" that I have always dialed for Denville Scientific, will it now be answered by Thomas Scientific Customer Service?

  • Yes! Thomas Scientific has merged the customer service teams from both companies in order to give our customers a higher level of service and quicker response times to meet their needs.

Do I still have a Denville Account number?

  • You may have received an email from contact@thomassci.com,  with password reset instructions. Please follow those instructions to reset your password. If you did not receive an email regarding a password reset, we kindly ask you to please try resetting your current username password via the 'I fogot my password'  or re-register at ThomasSci.com/register

What about my open order that I have with Denville Scientific?

  • Denville Scientific completed as many open orders and open POs as possible, prior to integration. Any remaining open orders or open POs were merged into Thomas Scientific’s order entry system to include any pertinent information to ensure that all orders are delivered in a timely manner.

Can I use the same fax number to place orders? Is Thomas Scientific receiving them now?

  • Thomas Scientific is re-directing all faxes sent to Denville Scientific to the appropriate Thomas Scientific fax number.

Is Thomas Scientific receiving my orders that I emailed to Denville Scientific?

  • Thomas Scientific is rerouting all orders emailed to Denville Scientific to the enhanced Thomas/Denville customer service team.

Is Thomas Scientific receiving the orders that I enter through EDI to Denville Scientific?

  • Both Denville Scientific and Thomas Scientific are staying on top of that! Every customer that has an electronic catalog loaded in their Purchasing systems with Denville Scientific will be addressed by our IT department. Please stay tuned for direct communication regarding your electronic catalog.

I like to order items on the web. Will I still be able to do that?

  • Yes, Absolutely! Thomas Scientific is happy to welcome all of Denville's customers to our website! Here you will find all of the items you previously purchased from Denville Scientific online, plus all of the additional product selections that Thomas has to offer.

Will I have the same sales representative?

  • We know the sales representative relationship is important to our customers. There have been very little adjustments made on accounts. Please reach out to the Sales Representative you know and trust today, and they will be happy to assist you.

How does the purchase of Denville Scientific by Thomas Scientific impact me?

  • The purchase of Denville Scientific opens up a world of additional products and suppliers to all Denville customers.  Not only will you have access to the high quality products from Denville, just as you did in the past, you now have access and the ability to purchase the hundreds of thousands of items available in the Thomas Scientific distribution network.

Will this acquisition have an impact on delivery of my product?

  • Yes, and in a Good way! Thomas Scientific will now have multiple locations that we can ship from with the purchase of Denville Scientific.  Thomas Scientific continues to analyze the customer base and is moving any necessary inventory in order to bring faster delivery to our customers. 

What will it say in my invoices?

  • Good question! As we take final steps to complete this full integration, Invoices will be shifting from Denville Scientific to Thomas Scientific. When will this happen? Although we can't provide you with an exact date at this time, we will be updating these details in the days to come. Only after complete integration will any updating on invoices and/or other official forms take place. Stay tuned for more details.

My question wasn't really answered here. What should I do?

  • Both Denville Scientific and Thomas Scientific are ready to assist you! If your specific question was not answered here to your satisfaction, please contact our customer service departments by calling: 800-345-2100, or send us an email: repsupport@thomassci.com We look forward to helping you!

Products

Both Thomas Scientific and Denville Scientific are working hard to address as many questions and concerns you, our customers, may have about this integration. Below are some of the many things we will be addressing in the days to come, so please check back here often for the most up-to-date information.

We have put together a list of your most popular products from Denville Scientific. For quick access, click HERE

Why is the part number for my product different?  Is it the same product that I have ordered in the past?

  • The teams at Thomas Scientific and Denville Scientific worked extensively to cross reference all products carried by both organizations, as well as to identify any items that would be considered new to the Thomas Scientific product portfolio. For these items, when searching by the Denville part number you may be most familiar with, we have added a notation to guide you to the Updated Part Number for the item in which you searched for. This reference is identified by a Red “Formally know as”  notation on the product. Please reach out to your Sales Representative if you need any assistance finding your popular item.

Will I still have access to all of the products that I have bought in the past?

  • Yes! You will be able to purchase all of the exact same items that you have been buying from Denville Scientific, plus many, many more! Thomas Scientific carries over 600,000 products covering Supplies & Consumables, Equipment & Instruments, Chemicals, Safety, Furniture, Life Science, and more. Our portfolio of products is constantly growing. Once you see how many items are available to you, there will be no reason to shop anywhere else!

Credit Card Payments

Both Thomas Scientific and Denville Scientific are working hard to address as many questions and concerns you, our customers, may have about this integration. Below are some of the many things we will be addressing in the days to come, so please check back here often for the most up-to-date information.

Will Thomas Scientific accept credit card payments?

  • Yes! If you placed orders in the past using a credit card with Denville Scientific, you will be able to do so with Thomas Scientific.

Accounts Receivable

Both Thomas Scientific and Denville Scientific are working hard to address as many questions and concerns you, our customers, may have about this integration. Below are some of the many things we will be addressing in the days to come, so please check back here often for the most up-to-date information.

When did Thomas Scientific acquire Denville Scientific?

  • Thomas Scientific, LLC acquired Denville Scientific on January 22, 2018. 

What is the structure of the Company now?

  • Denville no longer has an Employer Identification Number (Tax ID number) of their own. They have been tucked in under the Thomas Scientific Holdings, LLC EIN number which is 61-1853692.
  • Click HERE to view and download a Thomas Scientific, Holdings LLC W-9 form
  • Click HERE to view and download a Thomas Scientific Information Sheet that contains key information about our Company

Who do I pay?

  • Orders shipped by Thomas/Denville on 08/10/2018 and prior were invoiced by Denville on the invoice format you are used to seeing. For those invoices, you should pay Denville in the manner and method you have been paying them.
  • Orders shipped by Thomas/Denville after 08/10/2018 were or will be invoiced on a Thomas Scientific invoice. For those invoices, you should make your payments to:

    Checks:
    Thomas Scientific
    Accounts Receivable Department
    1654 High Hill Road
    Swedesboro, New Jersey 08085

    ACH Payments or Wire Transfers:
    Citizens Bank of Pennsylvania
    1701 John F Kennedy Blvd
    Philadelphia PA, 19103
    (877) 550-5933
    Bank Account: 6101724151
    ABA / Routing #: 036076150
    Swift Code: CTZIUS33

    Credit Card
    At time of order or Call the AR Team at:
        Denville: (800) 453-0385
        Thomas: (800) 345-2100 x4677  or  (856) 467-2000 x4677

What if I have questions about my invoice or status of my payment?

  • There are multiple ways to reach the Accounts Receivable Department if you have questions:

    Email: AR@denvillescientific.com OR AR@thomassci.com
    Phone: Denville: (800) 453-0385
                 Thomas: (800) 345-2100 x4677 or (856) 467-2000 x4677

Punchout / Catalog Integrations

Thomas is currently working with Denville teams to properly migrate this functionality into the Thomas platform. More information to follow.

Accounts Payable

Both Thomas Scientific and Denville Scientific are working hard to address as many questions and concerns you, our Vendors and Suppliers, may have about this integration. Below are some of the many things we will be addressing in the days to come, so please check back here often for the most up-to-date information.

When did Thomas Scientific acquire Denville Scientific?

  • Thomas Scientific, LLC acquired Denville Scientific on January 22, 2018. 

What is the structure of the Company now?

  • Denville Scientific has been fully integrated into Thomas Scientific (structurally as well as systemically). Denville no longer has an Employer Identification Number (Tax ID number) of their own. They have been tucked in under the Thomas Scientific Holdings, LLC EIN number which is 61-1853692.
  • Click HERE to view and download a Thomas Scientific, Holdings LLC W-9 form
  • Click HERE to view and download a Thomas Scientific Information Sheet that contains key information about our Company

Who will pay my invoices?

  • Receipts from resale product Suppliers/Vendors that arrived at one of our Distribution Centers on 08/10/2018 and prior were received into Denville’s system and will be paid by Denville in the same manner Denville has historically paid your invoices (check, ACH, p-card).
  • Receipts from resale product Suppliers/Vendors that arrived at one of our Distribution Centers after 08/10/2018 were (or will be) received into Thomas’ system and will be paid by Thomas via check or p-card. Checks will have the Thomas Scientific name on them. P-card payments will reference Thomas Scientific.
  • Invoices received from expense vendors on 08/10/2018 or prior were or will be paid by Denville in the same manner you have been paid in the past.
  • Invoices received from expense vendors after 08/10/2018 were or will be paid by Thomas Scientific via check or p-card. Checks will have the Thomas Scientific name on them. P-card payments will reference Thomas Scientific.

Where should I send my invoices going forward?

  • You can immediately begin sending your invoices to the following address, fax or email address:

    Address:
    Thomas Scientific
    Accounts Payable Department
    1654 High Hill Road
    Swedesboro, New Jersey 08085

    Email: invoices@thomassci.com OR AP@denvillescientific.com

    Fax: (856) 467-8150

 

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